Returns & Refund policy
At Costivinci, we want you to love every piece of art you receive. however, if for any reason you are not fully satisfied, we offer a smooth and transparent return process.
Return Window
- You have 7 days from the date of receiving your order to request a return.
- Items must be in their original condition -- unused, unwashed, and in the same packaging you received them in.
Processing Time
- Within Kuwait: Returns and Refunds are typically processed within 3-4 business days.
- Gulf countries (outside Kuwait): please allow 7-10 business days for your return to be completed.
- International orders (rest of the world): Processing may take up to 14 business days.
Refunds
- once your return is approved and inspected, we will process your refund to your original payment method.
- please note: shipping fees (if applicable) are non-refundable.
Damages & issues
if your item arrives damaged, defective, or incorrect, please contact us immediately at costivinci@hotmail.com with photos of the issue, and we will make it right.
Exchanges
at the moment, we only accept returns for refunds. if you would like a different item, you can place a new order once your refund has been processed.